These people have no idea what customer service is."Ĭons: "My flight on Friday evening (Flight 510 I believe) was badly delayed due to the inbound aircraft being grounded in LA which would have caused me to miss my connecting flight. Additionally not allowing overhead bin space, charging customers different prices for checking bags, and not even giving out a glass of water when customers have been waiting 6 hours for a flight then on a 5 hour flight is ridiculous. Gate agents were rude and gossiping about customers. Of course I was going to miss my connection (again) and so I had to spend the night in LA on a layover instead of my destination. Water leaking into the back of the plane and they couldn't figure out why, according to gate agents. Then once at airport my new flight was delayed about 7 times. I got rebooked onto another flight with 3 connections instead of two. The customer service agents were terrible, suggesting I fly out of Detroit instead of Cleveland (3 hours away) and fly into LA or San Diego INSTEAD of San Francisco (6-8 hours away). The horror!"Ĭons: "I received an email that my original flight was delayed so I called to get reschedules since it would make me miss my connection. Once we got on a flight the plane was clean, the seats were spacious enough for economy and the staff was friendly but coming through New Jersey was not what I would want to do again but I had a flight back coming through. We were to have someone to meet us in London in which we had no way to connect with them to tell them we were going to be 2 to 3 hours late.
Needless to say we missed our connecting flight in New Jersey they shut the door and said we could not board, that's OK if that was the rules but what to do next was the problem, no one could seemingly help us.We had to walk around to find someone to help us to only be told that we can just get the next flight but we had to go to customer service to get re-ticketed which was making us missed even another flight the lines in customer service were extremely long and they were going extremely slow so I had to jump out of line and go to a gate in which someone help me get re-ticketed to catch the next flight. But trying to make our connecting flight was the problem we asked over and over for information on if we were to make our connecting flight and no one seem to be able to give us a relatively fair answer on what we were to do because of the delays. However there was a hold up because on weather which is not a problem better safe than sorry. Visit for additional information.Cons: "The flight within itself was not a problem. Nashville is the fourth new nonstop destination GSP has added in 2021. Tickets for these flights can be purchased now at With this announcement, GSP will offer service by seven passenger airlines to 22 nonstop destinations and connecting service worldwide. Contour has no middle seats on its aircraft, allowing for more space between passengers. Contour will utilize 30-seat Embraer ERJ-135 and Embraer ERJ-145 aircraft configured with a minimum of 36 inches of legroom in every row, which is equivalent to first-class on other domestic carriers. The new service will operate five times each week, excluding Tuesdays and Saturdays. We are proud to be the first airport in South Carolina to offer scheduled Contour Airlines service.” “With this fast, comfortable, and convenient new service from Contour Airlines, our customers will be able to access all that Nashville has to offer. “We are committed to connecting our passengers to the places they need to go,” said Dave Edwards, president and CEO of the Greenville-Spartanburg Airport District.
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“With the comfort and convenience of nonstop service, both business and leisure travelers will be able to make the most of Music City.”Ĭontour Airlines will provide the only nonstop service from GSP to Nashville International Airport. “We are delighted to connect the Upstate region of South Carolina vibrant city of Nashville,” said Matt Chaifetz, CEO of Contour Airlines. Greenville-Spartanburg International Airport (GSP) recently welcomed its seventh airline as Contour Airlines began nonstop service to Nashville, TN (BNA.)